Privacy Policy
Effective date: 4 July 2026
Totler Pty Ltd (ABN 23 699 604 656 · ACN 699 604 656) (“Totler”, “we”, “us”) helps Australian parents and guardians discover local children's activities, and helps activity providers be found. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and the choices you have.
Accounts are for adults only, children are never users
Only parents, guardians and adult activity providers can hold a Totler account. Children are never account holders and cannot sign up, sign in, or be discovered or contacted through Totler. We do not knowingly collect personal information directly from a child.
Where a parent chooses to add details about their own child for their private planning (for example a first name or a birth yearto help match age-appropriate activities), that information is stored privately to the parent's account. It is never shown publicly, never used to identify or contact a child, and never shared with other families. We ask parents not to provide a child's exact date of birth, home address or other identifying details.
What we collect
- Account information you give us, such as your name, email address and the type of account (parent/guardian or provider).
- Location information such as a postcode or suburb, so we can show activities near you. You can use a postcode instead of a precise location.
- Provider information for activity providers, such as business details and the verification records described in our Child Safety Policy.
- Usage information such as pages viewed and general device/analytics data, used to keep the service reliable and improve it.
A provider's exact address is protected
To keep children safe, a provider's precise address is never shown publicly. We display only an approximate area (such as a suburb) until a booking or RSVP is confirmed, at which point the exact meeting location is shared with the confirmed family.
How we use personal information
- To provide, secure and improve the Totler service.
- To connect families with relevant, verified activities and providers.
- To communicate with you about your account, bookings and updates you've asked for.
- To meet our legal, safety and regulatory obligations.
When we disclose information
We do not sell personal information. We share it only where needed to run the service, for example sharing the details necessary to complete a booking with the relevant provider, and with trusted service providers (such as hosting, email delivery and analytics) who are bound to protect it. We may disclose information where required by law.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law. If a data breach likely to cause serious harm occurs, we will act in line with the Notifiable Data Breaches scheme.
Your choices and rights
You can ask to access or correct the personal information we hold about you, and you can ask us to delete your account. To make a request or ask a question, contact us at support@totler.com.au.
Cookies and analytics
We use privacy-respecting analytics to understand how the site is used. We do not use this data to build advertising profiles of you.
Complaints
If you have a privacy concern, please contact us first so we can help. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy as Totler grows. We'll post any changes on this page and update the effective date above.